SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. ” Seriously? ” Seriously?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

ClearAction

SEPTEMBER 16, 2016

This might be the highest-ROI effort of your customer experience council, chief customer officer, chief operating officer — or better yet, every employee. And the pain of business silos is well-known to everyone, whether employee or customer. And the pain of business silos is well-known to everyone, whether employee or customer.

Customer Experience 106

Customer Experience Sales Touchpoint Voice of the Customer 106

Comm100

APRIL 17, 2018

Companies should, in fact, make it a priority to request feedback, and then act on the input received – especially important given that there is a strong correlation between customer feedback and customer loyalty. Let’s explore why customer feedback is important and the best ways to capitalize on the feedback received.

Customer Feedback 77

Customer Feedback Social Media Start-ups Customer Service 77